Apply to this Job
Job Title Customer Service Associate (ARAB NATIONALS)
Last Date Saturday, June 30, 2018
Division 1
Details

 

Customer Service Associate

 

POSITION SUMMARY:

 

The Customer Service Associate for APR will be responsible to handle the customer complains. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The CSA should be well equipped to handle the irate customers with patience, empathy and maintain the brand image with excellent customer service.

ESSENTIAL FUNCTIONS

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers

·         They must possess the passion and the intellect to investigate if they don’t have enough information to resolve customer complaints

 

SUPERVISION REQUIRED/GIVEN:

 

·         Reports directly to Showroom Manager

 

POSITION QUALIFICATIONS AND REQUIREMENTS:

 

Knowledge, Skills, and Abilities

·         Proven customer support experience or experience as a client service representative

·         Strong phone contact handling skills and active listening

·         Familiarity with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of clients

·         Excellent communication skills

·         Ability to multi-task, prioritize, and manage time effectively

Education and Experience

Undergraduate/Graduate

At least two to three years of experience in handling in a similar role.

 

Apply to this Job